(UPDATE 1/11/22: This week the air conditioning has been fixed. The manager Ameet has worked hard to rectify the situation and kept me updated. Fingers crossed the fix lasts this time. I have updated this review from 1* to 4*) There are always air conditioning problems at this London Wall Pure Gym location (as per numerous other complaints below). I have spoken to staff numerous times about this issue so they are fully aware. Currently there are fans (evaporative coolers, not to be confused with a/c units) dotted around the place to circulate the warm damp air. It’s not pleasant. I’ve now reduced number of times that I visit as I find it too uncomfortable to exercise in. To be clear the air con issues have been here for the entire time I have been a member (3 years) with short periods of it working. The a/c issue is most definitely not a recent thing despite what the response to this comment may suggest. This warm summer has been the worst bearing in mind that the gym is in the basement with no windows or etc. I would avoid this gym unless a proper fix is found for the a/c rather than the usual sticking plaster. On the plus side the staff are always very welcoming and friendly.
Cancelling my membership today. I’ve complained numerous times to staff about air conditioning and it falls on deaf ears as do these other reviews. I have asthma and this is not a safe environment for me to train in. I shouldn’t be sweating after a cold shower once I’ve finished a session in the changing rooms. This gym is not safe for anyone with any mild-moderate health conditions and I will be reporting pure gym London wall after months of not listening to customers. If you’re new and thinking of joining do not join this gym unless you have an ice bath to bring with you!!!
Tidy gym floor. Plenty of lockers. Recommend going outside of peak hours if you can but if not still better than any other gym chain in London that I have belonged to for peak time visits.
I think whoever manages this gym needs a lecture in communication. The gym had no hot water today and no effort was made to communicate the problem to gym users. People went to the bathrooms to shower and almost froze because of how cold the water was. An email was only sent by circa 5pm to inform people of the problem. Shameful does not do justice to the quality of service. Fix up ASAP!
