I came here a few weeks back as I was working locally. At first, I was a little confusing how to get round and find things, as the gym is spread out over a few floors and stair cases are all over the place. But I quickly got used to it. The gym is well equipped, and has a fairly big changing room (long and narrow). It’s located at a very busy main road, so if you do drive to the gym, expect to walk a little to get to the gym. The showers were nice and hot too, so the experience was a pleasant one!
The new manager is great, he knows his stuff and is super helpful. I have been going to this gym periodically for 5-6 years and it’s in such a great location with all the basic equipment you need. No frills, just an affordable space to work out, which is what makes PureGym so great.
The gym is like a maze, split into many rooms, and floors deep in the basement. You can play hide and seek after your workout ????. Very central location if you are in central London Piccadilly Circus is the nearest tube station to the gym. Pump and go clubbing show some muscles ???? :) well though Pure gym. The gym is tidy clean not busy late hours if you do late workout. Sometimes you can get confused inside the gym finding your way from the trying are to the changing room and back.
I pay £46.99 for a Plus membership, and my home gym is London Piccadily. Yesterday at around 6:30pm, I tried accessing the gym doors for nearly 20 minutes, and none of the doors were able to let me in. I tried scanning the QR code, and PIN code - so many many times. It just kept failing to let me in. After struggling for nearly 20 minutes, I tried pressing the help button to alert support, and no one was around to help me. I received a very un-helpful SMS to my mobile saying the following auto-reply: "Hi Dinesh. Please use the main PODs, rather than the easy access door. If you require access to this door, contact your Gym Manager. PureGym" Question is, does the above message do any help to members ? I have inspected all available access areas in the floor and other floors, there are no other entry places. I found that other members were able to enter throught the same doors I tried without any issues. After that, I tried emailing Puregym, via a support email that they had sticked on the wall. After emailing them I received a reply email which says: "The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly" Yesterday date was 23rd Dec - so the entire Gym support team is already gone for Christmas holidays and your support system is also all shutdown ? Is this a bank holiday ? There's practically no humans supporting the gym, and if you don't have anyone present, you need to ensure your access doors work for members (who travel from far away places). In my case I'm also a Plus member. I just don't understand the point of paying all these high prices for these kind of service. Today, I have just completed my membership cancellation on your website, and I will be going to another better gym outlet nearby. Thanks Puregym.
