I have a very large Bernese Mountain Dog and their groomer did such a lovely job with him! It’s the best groom he’s had in London and am very happy with their attention to detail with his trim all over, plus they wonderful job of cleaning his teeth as an add-on service. We’ll definitely be back ????
I have taken my dogs to this specific groomers a handful of times and each time I have taken them it has gotten worse. They almost never respect how you ask them to groom your dog, they do what THEY think is necessary (which they technically don't have a right to do). Many times they have used the excuse of "shaving the your dog was the only option", "Your dog was so matted that there was nothing else we could do" "Really they should have been sent to the vets for a shave off because it was so bad I shouldn't have been doing it". I mean the excuses are endless, they truly have an answer/excuse for every fact comment and question. It has become evident to me that they do not have any dogs best interest at heart & only care about the money. After the groomer completely shaved off both of our dogs at our last appointment, and lots of complaints to them, we were told "The groomer only has 45 minutes per dog, so she has to be efficient" This should not be the mentality of any dog grooming service. I am extremely sickened and disappointed with the service I have received from pet pavilion Gloucester Road and can confidently say I will never be sending my dogs there again.
I really like this place, when I was living in London I used to come with my two French bulldogs often to get things I needed like treats and toys. The staff are really friendly and kind and clearly love animals. They always make a fuss of my dogs and give them a treat. When I visit Home I often take my parents dogs there and they always enjoy going to the store. :)
