Great place to drink a tea or a coffees. They have decent prices. The atmosphere is pretty cosy and the staff is willing to help. Also the WiFi works great. 10/10 would recommend it.
Excellent service from both staff members this morning. Special mention to katerina, who went above and beyond to make sure all surfaces were clean for my dairy allergy. Would highly recommend... Best of all delicious coffee
Extremely rude baristas. Refused to give an additional cup(which ALL other Costa’s are happy to provide-I frequent several!).Staff are unable to understand that a black Americano is made with scalding hot water (no cooling milk) and might burn ones fingers as you walk in the street with it, until it cools down. The Costa pre-insulated cups do not provide me with enough insulation(I am by no means the only customer who asks for a double cup for this particular drink-it’s hot to hold for more than a few seconds). I find boiling water too hot to hold unless it is in a double layer or has the thicker sleeve that their competitors provide. Offering a thin tissue, is not sufficient(especially for a large!)Aggressively refusing to provide an adequate solution for a coffee that costs well over £3, is not satisfactory. I will not be subjecting myself to such treatment again and will use the nearby Caffè Nero instead, where I can buy my coffee, take it away and not have the cup/sleeve burn my hands as I negotiate my way through the busy London streets(without a side order of RUDE). Perhaps some people’s fingers tips are accustomed to boiling water and can withstand the sensation through thin card, for a fair amount of time - I cannot. I don’t pay to buy a coffee which burns my hands and is near impossible to hold.Costa provided extra sleeves for a brief period, a few years back and then stopped.A drink made from 100% boiling water, should not be treated the same as a drink pre-cooled with milk. I don’t want an ice cube in my drink, it alters the taste in my opinion and I didn’t pay for a lukewarm drink. I pay for the coffee that I like, which I don’t want to be uncomfortable to hold, as I go about my day. Sometimes I order green tea (without milk), which is also scalding hot in the Costa cups.
Very rude staff, hassled about using different toilets making you go back and forth for a code the code and squeezing past furniture they are using to block the stairs. I ask about something on the menu and the cashier could barely be bothered to look and me and vaguely nodded no.
Went yesterday for a quick drink was told at counter they were shutting but there were no signs up to say this . Both staff were rude . Got drinks and sat outside . Sign said they shut at 7pm and this was 6 30 pm . Member of staff came out and said I told you we were shutting. I replied I got that but they should have put a sign on the door before people entered . About 15 people had tried the door while it was shut . The second member of staff came out glared at me and said I told you . Now I'm not saying they shouldn't shut early but clearly put signs up before customers enter the shop . The staff clearly didn't want to be there and it showed